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FAQ

CleanBox Laundry 24/7 Dry Cleaning
CleanBox Laundry 24/7 Dry Cleaning

FAQ

First Time Customers

  • I have never used Clean Box before, what do I need to do?

    Clean Box couldn’t be more simple to use. Please see our how it works page for step by step instructions.

  • I don’t have a locker in my building. Can I still use your service?

  • Where is the nearest Clean Box location?

  • How do I place my order using Text Messaging?

  • Do you guarantee two day service?

  • I have some special requirements, what do I need to do?

  • I put my laundry in a locker, how do I pay for it?

  • Is my laundry safe?

  • How do I get a laundry bag?

  • I would like Clean Box to automatically charge my credit card, but is it safe?

  • It has been a couple of days, where is my order?

Dry Cleaning

  • I asked to have my shirts laundered, why was I charged the price for a blouse?

    Shirts with special pleats, decorations or any other non-standard design elements, or shirts that are too small to fit on the machines need to be pressed by hand and will be charged the blouse price.

Wash & Fold

  • Do you have monthly laundry plans?

  • Can you hang dry items?

  • If I have a wash & fold order that weighs only 5 pounds, and some dry cleaning,

    will I be charged the 10 pound minimum wash & fold charge?

  • How much does my laundry weight?

  • Why does my wash & fold order say 23 items? Isn’t it supposed to be weighed?

  • I have sensitive skin and use a special detergent. Can Clean Box do my laundry?

Other Questions

  • Where can I view your terms and conditions?

  • How do I change my credit card?

    If you would like to change your credit card, you can go to "My Preferences". Select the "Credit Card" tab and enter your new credit card information.

  • What if I am going out of town, or cannot pick up my laundry right away?

  • What if the lockers I use are full?

  • What if all my laundry does not fit in one locker?

  • What if I do not pay?

  • What happens if an item is damaged or lost?

  • What if I do not have Internet access?

  • I am moving out of town. What should I do with my bags?

  • What if I do not have a credit card?

  • I would like Clean Box to automatically charge my credit card, but is it safe?

  • Can I store my luggage or other items in a Clean Box drop-off unit?

CLEANBOX 24/7

Allow CleanBox to take care of your dry-cleaning and laundry needs with our conveniently located lockers accessible 24/7.